Find the right answers, workflows, and setup guides for onboarding, automation, and daily operations.
Build DM flows, keyword triggers, and branching logic that scale customer conversations.
The Flow Builder is where you create and manage automations in Elpidan. This page is designed as a hub, so instead of explaining every detail in isolation, it helps you understand the big picture and then move into the right detailed guides.
Read more →The Flow List is where you can view, organize, and manage all your flows in one place.
Read more →Elpidan uses a Draft & Published system to help you build and edit flows safely without affecting live user experiences.
Read more →In Elpidan, a flow is built from nodes connected by paths. A node is a building block that performs one job.
Read more →Flows in Elpidan are built using different types of nodes. Each node is designed to perform a specific role, such as starting a flow, sending messages, collecting data, or controlling logic.
Read more →The Trigger Node is the first node in every flow inside the Flow Builder. A Trigger defines how a user enters a flow. It is the entry point that allows a flow to start automatically in response to an Instagram event.
Read more →The Instagram Node is the only node in Flow Builder that allows you to send content directly to users. Using this node, you can send text messages, images, videos, audios, galleries, buttons, and Quick Replies. It defines what the user sees when an automation responds.
Read more →The Condition Node allows you to make decisions inside a flow. It checks whether one or more conditions are true or not and then routes the user to the appropriate path. It is used whenever you need logic-based decisions inside an automation. Unlike the Instagram Node (which only sends content), the Condition Node controls logic.
Read more →The User Input Node is used to ask a question and save a user’s response into a field.
Read more →The Action Node is used to modify user data inside a flow. It does not send messages or ask questions. Instead, it updates the system state for a contact.
Read more →The Delay Node pauses a flow for a specified amount of time before continuing to the next step. It is essential for natural conversation pacing, and time-based automation logic.
Read more →The Another Flow Node allows you to call one flow from inside another flow.
Read more →With Quick Replies and Buttons, you can guide conversations while still giving users clear choices. Each option serves a different purpose depending on how much freedom or commitment you want from the user.
Read more →Are you a developer? Check out our technical documentation.
Developer Docs →