Canned Messages Menu

Canned Messages are used in two different contexts:

Manual replies in the Inbox

Canned Messages help your team reply faster to common questions without typing the same text again and again. They are useful for support answers, sales follow-ups, onboarding messages, and any repeated response you want to reuse in manual conversations.

You can find the step-by-step instructions for using Canned Messages in the Inbox later in this article.

Automated public comment replies (randomized)

Canned Messages can also be used for automated public replies to Instagram comments. In this case, Elpidan selects a random message from a chosen category and posts it publicly as a comment reply before continuing the automation flow in Direct Messages.

This is useful when you want public replies to feel more natural and less repetitive while still automating the process.

You can find the step-by-step instructions for using Canned Messages in automated public comment replies later in this article

Each Canned Message belongs to a category and has a usage type that defines where it can appear.

Creating & Managing Canned Messages

Before creating messages, you should first create categories.

Creating Categories

To create a new category, hover your mouse over the Categories section until the plus (+) icon appears. Then click it to create a new category.

Categories help you:

• Organize messages
• Select message groups in flow trigger node
• Keep Inbox replies clean

Examples:

• General Replies
• Short Comments Replies
• Giveaway Replies
• Support Short Answers

Creating a Canned Message

When creating a message, you must define:

• Category
• Message content
• Usage type

Canned Message Use in Chat

Canned Messages marked as Use in Chat can be selected when replying to conversations manually in the Inbox.

When Use in Chat is enabled:

• The message appears in the Inbox
• It can be selected as a quick reply
• It is sent manually by an admin

Use this type for:

• Support replies
• Sales responses
• Clarifications
• Human-controlled conversations

How to Use Canned Messages for Manual Replies in the Inbox

Open the Inbox Menu

Select the conversation you want to reply to

In the reply area, open the Canned Messages list

Choose the message you want to send

Send it as a manual reply

⚠️ After selecting a message, you can customize it before sending.

Canned Message Use in Reply

Canned Messages marked as Use in Reply are used when a flow includes a Comment on Post & Reel trigger and the Reply with random canned message option is enabled.

In this case, Elpidan automatically selects and posts one of the eligible canned messages as a public reply to

 When Use in Reply is enabled:

• The message is used for automated public comment replies
• It does not appear in the Inbox
• It can be selected by Comment Triggers
• Messages are chosen randomly from a category

Use this type for:

• Public comment replies
• Giveaway comments
• Engagement acknowledgments

How to Use Canned Messages for Automated Public Comment Replies

When you build a flow and set the Trigger type to User comments on a Post or Reel, Elpidan lets you send a random public comment reply before continuing the conversation in Direct Messages. This option is configured inside the Trigger Node.