Privacy Policy

Last updated: March 21, 2025

1. Information We Collect

We collect only the data needed to operate and support your account. This includes:

  • Account details: name, email, hashed password
  • Instagram connection: IG user ID, access token
  • Message data: incoming & outgoing DMs
  • Automation settings: flows, rules, tags
  • System logs: API requests, error traces

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Ensure security and compliance
  • Communicate with you about updates and support

3. Data Sharing

We do not sell your personal information. We only share data with:

  • Service providers who help us operate our platform
  • Legal authorities when required by law

4. Data Security

We use industry-standard safeguards: HTTPS for all traffic, AES-256 encryption at rest, and strict access controls. Our team reviews security logs and runs regular vulnerability scans.

5. Data Retention

For detailed retention periods, see our Data Retention Policy. In summary:

  • Account details: deleted 90 days after your last login
  • Message data: deleted after 30 days
  • System logs: deleted after 60 days

Note: We may keep data longer if required by law (e.g., tax invoices). Otherwise, we delete on the schedule above.

6. Your Rights

You can:

  • Request access to your data
  • Request deletion of your data
  • Opt out of data processing where applicable

See §§ 8-9 for region-specific rights (CCPA / GDPR).

7. Cookies & Tracking

We use minimal first-party cookies for sign-in and security. Optional analytics cookies are only set after you accept them via the cookie banner.

8. California Privacy Rights

California residents may:

  • Request access to their data
  • Request deletion of their data
  • Opt out of data sharing

9. GDPR Compliance

Under GDPR, you have additional rights, including:

  • The right to data portability
  • The right to restrict processing
  • The right to object to processing

10. Contact

Questions about this policy? Email privacy@elpidan.com

This policy is reviewed annually. Material changes will be announced via the app or email and take effect upon posting.

Privacy Policy | Elpidan LEAD